Shipping Policy

When Do Orders Get Shipped with Tracking Numbers? 

AFTER an order is placed, please allow our team to ship it out within 3-5 Business Days. 

How do preorders work? 

Preorders allow customers to reserve an item before it's officially released or available for purchase. Here's how they typically work:

  1. Announcement: The product is announced by the manufacturer or retailer, generating interest among potential buyers.

  2. Preorder Period: A specific period is set during which customers can place their orders in advance. This period can vary depending on the popularity and anticipated demand for the product.

  3. Reservation: Customers place their orders and often pay a deposit or the full price upfront to secure their reservation.

  4. Release Date: The manufacturer or retailer releases the product on a specified date. Preordered items are then shipped out or made available for pickup according to the terms set during the preorder process.

  5. Fulfillment: Orders are fulfilled in the order they were received, with priority given to preorders. Customers who preordered typically receive their items first, ensuring they get the product shortly after its release.

  6. Payment: If customers paid a deposit, they may need to pay the remaining balance before the item is shipped or picked up. If they paid the full amount upfront, no further payment is usually required.

  7. Availability: After the preorder period ends and initial demand is fulfilled, the product becomes available for regular purchase by the general public.

Preordering can be beneficial for customers who want to secure highly anticipated items without risking them selling out upon release. It also helps manufacturers and retailers gauge demand and adjust production accordingly. 

What is a tracking number?

A tracking number is a unique code assigned to a shipment or package that allows it to be monitored and tracked as it moves through the shipping process. It typically consists of a combination of letters and numbers. When a package is shipped, the sender receives a tracking number, which they can then provide to the recipient.

Using this tracking number, both the sender and the recipient can track the package's progress online or through a shipping company's app or website. Tracking information usually includes details such as when the package was shipped, when it reached various distribution centers or sorting facilities, and when it's out for delivery. This provides transparency and allows both parties to monitor the status and estimated delivery date of their shipment.

How does a tracking number work?

A tracking number works by serving as a unique identifier for a specific shipment or package. Here's how it generally works:

  1. Assignment: When a package is shipped, the shipping carrier (such as UPS, FedEx, USPS, DHL, etc.) assigns a tracking number to that package. This number is typically generated electronically and is unique to that specific shipment.

  2. Entry into System: Once the package is assigned a tracking number, the details of the shipment, including the tracking number, are entered into the carrier's tracking system. This allows the carrier and customers to monitor the package's progress as it moves through the shipping network.

  3. Scanning: Throughout its journey, the package passes through various checkpoints, such as distribution centers, sorting facilities, and delivery vehicles. At each checkpoint, the package's tracking number is scanned, and the location and status of the package are updated in the carrier's tracking system.

  4. Updates: Customers can track their package's progress using the tracking number provided to them by the sender. They can do this through the carrier's website, mobile app, or by contacting the carrier's customer service. Updates typically include information such as when the package was shipped, when it arrived at different facilities, and when it's out for delivery.

  5. Delivery: Finally, once the package reaches its destination, it is scanned as "delivered" when handed over to the recipient or placed at the delivery location. This information is also updated in the tracking system, confirming that the package has been successfully delivered.

Overall, a tracking number enables both the shipping carrier and the recipient to monitor the whereabouts and status of a package throughout the shipping process, providing transparency and peace of mind.

 

What if I never received my item? 

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are at the fault of the shipping carrier.  

 

How do I contact customer service? 

Please email us at support@theboxerbee.com. Please be sure to include all relevant information like your order number, style name, size, and color so we can better assist you. 

 

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